Privacy Policy

Last Updated: [ 09.25.25]

Shea Hair Collective (“we,” “us,” “our,” “Shea”) is committed to protecting your privacy and providing transparency about how we collect, use, and share your personal information. These privacy practices apply to our website, mobile site, and services when you visit or purchase from sheahaircollective.com (the “Site”).

Information We Collect

Personal / Order Information

  • When you place an order, create an account, or subscribe to our newsletter, we collect personal details such as your name, billing address, shipping address, email address, phone number, and payment information.
  • We collect order information like product types, hair texture selections, lengths, colors, and any notes you may provide (e.g. special instructions).

Device & Usage Information

  • We collect device information such as browser type, IP address, operating system, referring/exit pages, page views, and how you interact with the Site.
  • Cookies, pixels, log files, and similar technologies may be used to remember your preferences, understand browsing behavior, and improve our services.

Marketing & Communications Data

  • If you consent, we may collect information about your interests to send marketing communications about new launches (pomade wigs, human hair bundles, lace frontals), sales, discounts, or blog content (wig care, hair maintenance).

How We Use Your Information

  • To fulfill your orders: process payments, prepare and ship your hair extensions, wigs, and closures, send you order confirmation, tracking updates, and handle returns or exchanges.
  • To provide customer support: handle inquiries, feedback, complaints, or issues with delivery or product quality.
  • To improve our website and services: performing analytics, optimizing user experience, product offerings, and site performance.
  • For marketing purposes (only if you opted in): sending newsletters, promotions, product updates, or relevant content about hair care and styling.
  • To protect our rights and comply with legal obligations: prevent fraud, ensure security, respond to lawful requests, or defend potential legal claims.

How We Share Information

  • With third-party service providers (e.g. payment processors, shipping carriers, data analytics, email service providers) who help us operate our business. These partners are obligated to protect your data and use it only for the services we ask them to perform.
  • When required by law, regulatory authorities, or to comply with valid legal processes.
  • If Shea Hair Collective is involved in a merger, acquisition, or sale of all or part of its assets, customer data may be transferred as part of that transaction.

Data Security

  • We implement physical, technical, and administrative safeguards to protect your personal data. We use secure servers, SSL/TLS encryption for data in transit, and restrict access to data to employees, contractors, or affiliates who need it for their work.
  • However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Cookies & Tracking Technologies

  • We use cookies, session & persistent cookies, web beacons, and similar technologies to enhance your browsing experience, remember preferences (e.g. language, hair texture filters), and provide analytics.
  • You can disable or manage cookies through your browser settings, but please note that disabling certain cookies may affect site functionality.

Your Rights

  • Access & Correction: You may review and update your personal information by logging into your account or contacting customer support.
  • Opt-out: You can opt out of marketing communications at any time (unsubscribe link in emails).
  • Deletion: Under certain circumstances (subject to applicable law), you may request deletion of your personal data.
  • Legal & Regulatory Rights: Depending on your location (e.g. GDPR, CCPA, etc.), you may be entitled to additional rights regarding data access, portability, or erasure.

Children’s Privacy

  • Shea Hair Collective does not knowingly collect personal information from children under 16. If we learn we have done so unintentionally, we will take steps to delete the information.

Changes to This Privacy Policy

  • We may update this policy from time to time to reflect changes in our practices, legal requirements, or for operational needs.
  • Updates will be posted on this page with a revised “Last Updated” date. We may also notify registered users via email when major changes are made.