Shipping Policy

At Shea Hair Collective, we believe that receiving your premium human hair extensions, lace frontals, wigs, or closures should be as joyful as wearing them. We are committed to prompt, reliable shipping and clear communication every step of the way.

What to expect with shipping:

• We dispatch orders within 1-2 business days after your order is placed, subject to payment verification and product availability.
  
  
• Standard shipping time is 4-7 business days depending on your region. Delays may occur due to customs, weather, or carrier issues, but we will keep you informed if there are any unexpected delays.
  
  
• All orders over US$300 qualify for free shipping. This is our way of saying thank you for choosing Shea Hair Collective.
  
  
• Once your order is shipped, you’ll receive a tracking number via email. You can also track your order status on our website’s “Track Your Order” page.
  
  
• Please double-check and confirm your shipping address at checkout. We are not responsible for delays, loss, misdeliveries, or additional charges incurred from incorrect addresses.
  
  

Caring for your order during shipping:

• Hair extensions, wigs, closures, and frontals are delicate. We package them with care to preserve their quality — your hair should arrive looking fresh and ready for styling.
  
  
• Upon delivery, inspect the package and the product immediately. If anything seems damaged, defective, or not as described, contact us within 24 hours with photographic evidence so we can assist you promptly.
  
  

Shea Hair Collective is dedicated to delivering excellence — from the moment you click “order” to the day your human hair arrives at your door. We strive to make your experience seamless, reliable, and satisfying. If you ever have questions about shipping, delays, or your order status, our customer care team is here to help you.